How OVO Energy scaled trust and ethics with Diligent

As the UK’s largest independent energy supplier, OVO Energy operates in a highly regulated environment where identifying issues early — and confidentially — is critical. To set a new standard for ethics and compliance, OVO chose Diligent Vault for misconduct reporting and case management.

The platform’s independence from core systems ensures true anonymity, while customizable tools give OVO granular insight into its ethics landscape. The result? Greater trust, transparency, and credibility across the organization.

“Diligent provides a framework on which we can build our own custom solution. The ability to add manual reports, plus the use of custom fields and other case management tools allows us to generate extremely granular insight into our Ethics and Compliance position. It’s really boosted our credibility and trust amongst employees.” — Will Randle, Director of Risk & Compliance, OVO Energy

Key Results

• True anonymity for reporters: Independent infrastructure ensures secure, confidential communication with case managers.
• Centralized recordkeeping: All reports feed into a single system of record, enabling clear oversight and actionable metrics.
• Efficiency at scale: The Resolution Hub’s intuitive design streamlines investigations and case resolution.
• Customizable insights: Manual reporting and flexible fields provide deep visibility into ethics and compliance trends.
• Strengthened trust and credibility: Independent reporting builds employee confidence and embeds ethics into culture.

Download the case study to see how OVO Energy used Diligent Vault to deliver independent, customizable reporting — and boost credibility across their organization.

Learn how Diligent can help your organization do the same: Request a demo here